Collect less, explain clearly and give people control.

This policy explains how the Al-Fuṣḥā website handles visits, general enquiries and the separate launch-updates list.

Who this covers

Al-Fuṣḥā is responsible for the choices described here.

Al-Fuṣḥā is an Australian education initiative serving learners in Australia and worldwide. This policy is a public commitment to careful handling of personal information, whether or not a particular privacy law applies to a specific activity.

We collect only what is reasonably needed for the service a person chooses. A general enquiry never becomes permission to send launch updates, and joining launch updates never enrols a learner or reserves a course place.

Website visits

No advertising profiles, analytics tags or browser storage.

The current website does not set cookies, create local browser storage or run advertising, remarketing, analytics or social-media tracking tags. We do not send subscriber or enquiry details to advertising platforms.

Microsoft Azure hosts the website and may process an IP address, request details and technical security information needed to deliver and protect the service. Al-Fuṣḥā does not use those details to build a marketing profile. Hosting and security records are limited to operational and security needs and are removed or de-identified when no longer reasonably needed, subject to provider controls and lawful requirements.

General enquiries

Information used only to receive and respond to a message.

The general enquiry form asks for a name, email address, optional organisation, enquiry reason and message.We use this information to deliver the message to an authorised Al-Fuṣḥā mailbox, respond, manage any necessary follow-up and handle a privacy request. Microsoft Azure Communication Services provides the website-to-mailbox delivery service; the website does not create an enquiry database.

Do not submit unnecessary sensitive information or a child’s private details. Communication about a learner under 18 must come from a parent or guardian. Access to enquiries is restricted to authorised Al-Fuṣḥā people who need it for the response or approved administration.

Launch updates

A separate adult or parent choice with email confirmation.

The launch-updates form collects an email address, an optional first name and a record of the consent wording, time and website source.We use that information only for occasional Al-Fuṣḥā course, application, resource and book launch news. The checkbox is not preselected, and a confirmation email must be completed before the address becomes an active subscriber.

The launch-updates service uses dedicated Al-Fuṣḥā resources in Microsoft Azure. Azure Table Storage holds the minimum subscriber and consent record, Azure Communication Services sends confirmation and update emails, and a restricted Azure queue and function pace authorised campaigns. Email delivery can involve networks and recipients outside Australia. Azure delivery-status events may also be processed through Microsoft’s global event service so that failed or suppressed addresses are not emailed again. Microsoft processes service information under its applicable service and privacy terms; read Microsoft’s privacy statement.

Existing Markaz Sunnah subscribers are not transferred to this list. We do not collect a child’s name, age, phone number, address, religion or enrolment information through the updates form. A person may unsubscribe through every marketing email without logging in or supplying extra personal information.

Campaign and delivery administration uses keyed subscriber identifiers instead of email addresses where practical. When an address is unsubscribed or suppressed, its linked keyed delivery history is removed and only the minimum keyed suppression evidence is retained to prevent accidental re-contact.

Retention and control

Keep what is needed, then remove or minimise it.

Enquiries: Mailbox copies are normally removed within 12 months after the final response. They may be kept longer only where reasonably needed for an unresolved matter, security, recovery or a lawful requirement.
Unconfirmed signups: Unconfirmed update records are reviewed and removed within 60 days unless a shorter provider rule applies.
Active subscribers: Email, optional first name, consent evidence and minimal keyed delivery-administration records are kept while the person remains subscribed and the service continues.
Unsubscribe and suppression: The address and linked keyed delivery history are removed. A minimal keyed suppression record may be retained for as long as reasonably needed to make sure an opted-out address is not added or emailed again by mistake.
Service providers: Microsoft Azure and the authorised mailbox provider process information only for the relevant hosting, storage, delivery, mailbox or security function, under their own service and privacy terms.

Your choices

Ask to access, correct or remove information, or raise a concern.

Use the general enquiry route and select “Privacy request” to ask what information we hold about you, request access or correction, ask for deletion where appropriate, withdraw consent or make a privacy complaint. We may need enough information to verify that the request relates to you before disclosing or changing a record.

Al-Fuṣḥā will consider the request within a reasonable period, explain the outcome in plain language and take appropriate action. A deletion request may result in a minimal suppression record being retained so that an unsubscribed address is not contacted again.

An authorised operator can correct or remove the optional first name after verifying the requester. Changing the email address requires a new confirmation at the replacement address before the old address is suppressed; consent is not transferred silently.

Security and changes

Protect access and explain material policy changes.

We use access restrictions, managed providers, secret settings outside website source, encrypted network connections, minimal application logs and tested abuse controls. No internet service can promise absolute security. If a serious privacy or security incident occurs, Al-Fuṣḥā will contain it, assess affected information, recover safely and make any notification required for the circumstances.

This page will be updated before a material new collection, provider, purpose or disclosure begins. The current date will change when the policy changes materially; an earlier consent will not be silently expanded to an unrelated purpose.